Communication Skills for Team Leaders/Supervisors

This one-day session is ideal for:

• Those in a team-leading role eg Team Leaders, Supervisors
• Those identified with the potential to become team leaders and managers of the future
• Those with team-leading/supervisory experience but no formal training
• Those aspiring to be team leaders, supervisors and managers

Course duration: 9.30 – 4.30 (Includes 1 x 30 minute break, 2 x 15 minute breaks)

Agenda

Morning Session

• Short introductions
• Understanding different forms of communication and how to set standards for each

Break

• Barriers to effective communication. Here we will look at what barriers prevent communication from being effective and how these can be minimised

Lunch

Afternoon Session

• Training and Coaching. This will provide attendees with skills on how to train effectively, how to ensure learners have understood the training and how to coach this into each individual until competence is achieved.

Break

• Team briefings. Here we look at how to effectively brief a team and how to ensure what the team has been briefed on has been understood
• Communicating with senior managers and customers. Here we will address how to communicate effectively with those in a senior position plus customers, suppliers and contractors.
• Recap and closing quiz

Summary

This course provides essential communication skills needed in the team leading/supervisor job role. It can be used as a stand-alone course or as part of our ‘six-pack’ aimed to address a full range of training needs across the Team Leader/Supervisor job role. The other five modules can be found below:

• • Essential Skills for Team Leaders/Supervisors
  • People Skills (Interpersonal and Motivation) for Team Leaders/Supervisors
  • Leadership Skills for Team Leaders/Supervisors
  • Self-Management Skills for Team Leaders/Supervisors
  • Performance Management Skills for Team Leaders/Supervisors