Essential Skills Masterclass for Middle Managers

This one-day session is ideal for:

• Those in a middle-management role (managing supervisors/team leaders)
• Those identified with the potential to become middle managers of the future
• Those with middle management experience but no formal training
• Those aspiring to be middle managers

Course duration: 9.30 – 4.30 (Includes 1 x 30 minute break, 2 x 15 minute breaks)

Agenda

Morning Session

• Short introductions and opening quiz
• Understanding the typical Middle Management role. This will give an overview of what standards exist in the workplace for efficiency, health and safety, quality, wastage, hygiene and behaviour. We will look at why they exist, how they are created and the typical middle management responsibility for ensuring they are achieved

Break

• Setting standards. Here we will look at how to set the standards created, how they are communicated and how middle managers ensure adherence through effective leadership, communication, monitoring and problem-solving.
• Training and Coaching. This will provide attendees with skills on how to train effectively, how to ensure learners have understood the training and how to coach this into each individual until competence is achieved.

Lunch

Afternoon Session

• Managing performance. In this section we look at how middle managers can monitor performance against the standards set, clues that a performance issue may arise and how to keep a team motivated.
• Addressing performance issues. Here we look at addressing performance issues through the ‘difficult conversation’ and deeper issues with motivating individuals and teams.

Break

• Building good working relationships. Here we look at the importance of understanding the ‘bigger picture’ and the importance of working effectively with other teams to achieve the standards and goals of the organisation.
• Managing yourself. In this final section, we look at ourselves, our strengths and weaknesses, golden rules of time management, self-discipline and continuing professional development.
• Recap and closing quiz

Summary

This course provides essential skills needed in the middle management job role. Further in-depth training is provided through our courses in:

• Communication Skills for Middle Managers
• People Skills (Interpersonal and Motivation) for Middle Managers
• Leadership Skills for Middle Managers
• Self-Management Skills for Middle Managers
• Performance Management Skills for Middle Managers